The "Auto e-Counter" is a gateway to enable access to services and information relating to car registration and ownership. It is the first comprehensive exercise of collaboration between public and private organisations in the field of eGovernment implemented on a nation-wide scale.
When operational, the Auto e-Counter has the capacity to dialogue simultaneously with the two key administrative partners in the motoring sector: The Ministry of Infrastructure and Transport and the Automobile Club Italia, ACI. It also opens up the system to the possibility of new partnerships with private agents, namely the car agencies.
Revision of the relevant legislation was a prerequisite for this project in order to streamline the roles and functions of the two key administrations mentioned above, while providing the necessary legal framework for the operation of the new range of partnerships involved in the e-solution. In addition to this there was a need to enable direct access to information existing in both the databases of the Ministry and ACI in order to simplify procedures and the provision of certificates to the motoring public. Rationalisation of the use of existing infrastructure involved a substantial reorganisation of front and back offices to enable them to face the challenge of the introduction of such a major programme involving new ITC technologies.
Main results, benefits and impacts
-Return on investment
Return on investment: Not applicable / Not availableLessons learnt
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