Citizens to be involved in planning of new eGovernment services
Norway’s Agency for Public Management and eGovernment, DIFI, is considering mimicking the United Kingdom’s approach to creating eGovernment services. DIFI is drawing inspiration from the ‘Service Design in Government’ conference which took place in London last month.
In February, DIFI announced a two-year, NKR 5 million (about EUR 0.5 million) programme to get the country’s public administrations to create innovative eGovernment services, including getting citizens involved during the design phase.
The innovation programme aims to use service design to innovate services, and to encourage cooperation with end-users in service development. The programme will run until the end of next year.
Expectations
In early April, DIFI reported on their attendance at the ‘Service Design in Government’ conference. The agency quotes a former director of the UK’s Government Digital Service (GDS), emphasising that eGovernment service designers should apply the culture, practices, processes and technologies of the internet era to respond to peoples’ raised expectations. DIFI also noted how GDS has reduced paperwork while digitising services.
More information:
Announcement of Norway’s eGovernment innovation project (in Norwegian)
DIFI’s report on the ‘Service Design in Government’ conference (in Norwegian)