In 2014, 59% of Spain’s regional governments used Software as a Service, according to the 2015 eGovernment report published on 30 June by PAe, Spain’s eGovernment portal. The next most-used cloud computing service is Infrastructure as a Service (40%), with Platform as a Service (20%) in third place.
Usage of cloud computing is just one of the attributes of and indicators for eGovernment services that are aggregated in the report. The document shows the use of document management systems and support of electronic signatures. The text also looks at interoperability, open data portals and eParticipation, and lists maturity levels of a region's eGovernment services, from the option to download forms online to the fully electronic management of applications.
The majority of eGovernment services focus on tasks such as managing complaints and suggestions, procurement and publication of decisions. Most eGovernment services dealing with agriculture are to do with grants and subsidies, and for the labour market most regions now have eGovernment services for dealing with employment and social security.
The annual CAE reports are compiled by a working group of the eGovernment committee, which includes representatives of autonomous regions and local public administrations. All of the CEA reports, from 2004 to the present, areavailable on PAe, Spain’s eGovernment portal.
More information:
CAE reports from 2004 to present (in Spanish)
CAE 2015 report announcement (in Spanish)