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Integrated Public Services

In the public sector context, integrated services refers to the result of bringing together government services so that citizens can access them in a single seamless experience based on their wants and needs. Integration enables public agencies to share their objectives across organisational boundaries, whereby information and services can be shared among ministries and government entities in a way that avoids data redundancy, boosts up the efficiency of internal processes and ultimately provides citizens with high quality services and improved levels of governmental interaction.

Reference Doc: Revised EIF