| Best Practice 46 - Citizen Map |
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| Country: Portugal |
| Policy domain: Multiple |
| Level of government: National |
| Process owners: Administrative Modernisation Agency |
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Short description: Citizen Map is part of the Administrative Modernisation Agency’s one-stop shop for digital public services. Citizen Map offers information about all points of assistance of public administration, namely hospitals, police stations, tax offices, registration offices, Citizen Shops and Spaces. It is possible to find out the distance, the best route, the working hours, documentation required, costs and legal deadlines for any service in approximately 7000 georeferenced assistance points. The platform enables online procurement through a mobile app of tickets for all services available in any Citizen Shops. It also offers information about the number of people waiting or the waiting time of the last ticket for services present in such Shops. All information is available in reusable formats in the national open data portal, dados.gov. |
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Recommendations: Digital Government Integration (6) |
| Link: https://www.ama.gov.pt/web/english/citizen-map |
Nature of documentation: Technical report