Preparing the new EU eGovernment Action Plan 2016 - 2020


Presentations have been included in the agenda, the workshop report can be found below. 

The eGovernment Action Plans are important instruments that have helped advance Public Sector Modernisation across the EU over the past 15 years. In order to continue eGovernment activities in the EU beyond the mandate of the current eGovernment Action Plan 2011-2015, the recently published Digital Single Market Strategy for Europe foresees that the Commission will present a new eGovernment Action Plan 2016-2020.

  In preparation for this new eGovernment Action Plan, the European Commission’s DG Connect organised a workshop, the aim of which was to gather views and opinions from key stakeholders on their expectations from the new Action Plan. The workshop also aimed to improve citizens’ and businesses’ experience when interacting with public administrations and to facilitate their relationship with government.   The discussions were structured around three sessions: 
  • Policy principles: our aim is to identify the underlying principles for future public administrations and institutions in Europe to ensure a well-functioning Digital Single Market, a prosperous economy and the wellbeing of European citizens.
  • Key enablers: this session will explore the basic elements that the new Action Plan should take into account in order to achieve its policy principles.
  • Strategic objectives: the aim is to identify possible priority areas that can ensure that activities launched under the Action Plan will stimulate innovation and growth, reduce administrative burden speed up service delivery and increase transparency and trust.
More information:

Workshop report


Expected Participants:


State: Open


Contact email



09:30       Registration 

10:00       Welcome/Introduction European Commission



Mechthild Rohen, Head of Unit, DG CNECT H3 Public services


eGovernment Benchmark Report 2015

Alexandre Mateus / Gianluca Papa DG CNECT F4 Knowledge Base - Presentation

10.30 - 11.00 Session 1: Policy Principles


Open and collaborative government vision

Jean-Francois Junger, Deputy Head of Unit, DG CNECT H3 Public Services - Presentation


Report of the Expert Group on

Public Sector Innovation

Andrea Erdei, DG RTD, B1, Innovation Union policy - Presentation


Discussion with audience


11.30 - 12.30  Session 2: Key enablers


ISA / interoperability

Konstantinos Bovalis, Deputy Head of Unit, DIGIT B6, Interoperability solutions for European public administrations (ISA) - Presentation



Bent Hauschildt / Serge Novaretti, DG CNECT H3 Public services - Presentation


EU Quality Public Administrations Toolbox

Florian Hauser, DG EMPL E1 ESF Policy and Legislation - Presentation


Discussion with audience


12:30 -14:00    Lunch

14:00 - 15:30   Session 3: Strategic objectives


Report on Workshop 5 'Promoting eSociety' at the Digital Assembly 2015 (Digital Rights of Citizens and Businesses when interacting with public administrations)

Andrea Halmos, DG CNECT H3 Public services - Presentation


Discussion with audience


15:30 - 16:00    Conclusion


Closing remarks – preparations for the upcoming eGovernment Action Plan 2016-2020 and launch of public consultation

Jean-Francois Junger, Deputy Head of Unit, DG CNECT H3 Public Services


Physical location
Brussels, Belgium
European Commission
Avenue de Beaulieu 25, 1160 Brussels
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