4. The conceptual model for integrated public services provision 6. Annex In recent decades, European public administrations have invested in ICT to modernise their internal operations, reduce costs...
Last update: 29/01/2021
Recommendation 17
Recommendation 17 | Principle 10: Administrative simplification Simplify processes and use digital channels whenever appropriate for the delivery of European public services, to respond promptly and...
Last update: 29/01/2021
Recommendation 12
Recommendation 12 | Principle 6: User-centricity Put in place mechanisms to involve users in analysis, design, assessment and further development of European public services. Solutions List of all...
Last update: 29/01/2021
Recommendation 8
Recommendation 8 | Principle 5: Technological neutrality Do not impose any technological solutions on citizens, businesses and other administrtaions that are technology-specific or disproportionate to...
Last update: 29/01/2021
Recommendation 45
Recommendation 45 | Conceptual model: External information sources and services Where useful and feasible to do so, use external information sources and services while developing European public...
Last update: 29/01/2021
Recommendation 29
Recommendation 29 | Interoperability layer: Organisational interoperability Clarify and formalise your organisational relationships for establishing and operating European public services. Solutions...
Last update: 29/01/2021
Recommendation 26
Recommendation 26 | Principle 1: Integrated public service governance Establish interoperability agreements in all layers, complemented by operational agreements and change management procedures...
Last update: 29/01/2021
Recommendation 7
Recommendation 7 | Principle 4: Reusability Reuse and share information and data when implementing European public services, unless certain privacy or confidentiality restrictions apply. Solutions...
Last update: 20/01/2021
Recommendation 18
Recommendation 18 | Principle 11: Preservation of information Formulate a long-term preservation policy for information related to European public services and especially for information that is...
Last update: 15/12/2021
The Dutch Governmental Reference Architecture (NORA)
Description What are the benefits of fostering interoperability within the country? One of the main objectives of the Netherlands in promoting interoperability is to facilitate the sharing of...
Last update: 14/11/2023
Conceptual model old 2
Use the conceptual model for European public services to design new services or re-engineer existing ones and reuse, whenever possible, existing service and data components. Covered by: Recommendation...
Observatories
Last update: 04/02/2022
Solution: Integrated public service governance (IPSG)
General Information Name of the solution: Integrated public service governance (IPSG) Solution's owner: DG DIGIT, European Commission, Europe Description: The study summarises the work done over the...