Is the use of electronic information and communication technologies in order to involve citizens and businesses in the activities of government and the public administrations, as well as facilitating interaction between administrations (ISA, 2015). Is the use by the governments of information and communication technologies (ICTs), and particularly the Internet, as a tool to achieve better government Is the use by government agencies of information technologies (such as Wide Area Networks, the Internet, and mobile computing) that have the ability to transform relations with citizens, businesses, and other arms of government. These technologies can serve a variety of different ends: better delivery of government services to citizens, improved interactions with business and industry, citizen empowerment through access to information, or more efficient government management. The resulting benefits can be less corruption, increased transparency, greater convenience, revenue growth, and/or cost reductions Is the extensive use of information and communication technologies by government bodies, the rethinking of organisations and processes, and a shift in behaviour so that public services are delivered more efficiently as it happens in enterprises.
Palvia, S. C. J., & Sharma, S. S. (2007, December). E-government and e-governance: definitions/domain framework and status around the world. In International Conference on E-governance (pp. 1-12), p.1