Table of Contents
- Catalogue of Services;
- What is the CPSV-AP;
- Process & Methodology;
- Information on collaboration;
- Motivation and use cases;
- CPSV-AP Tools;
- Catalogue of Services Studies;
- Additional documentation and related links;
Published CPSV-AP version 2.2.1
Version 2.2.1 of the CPSV-AP specifications can be downloaded here.
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To facilitate the access of citizens and business to public services, a large number of e-catalogues and e-Government portals have been implemented throughout Europe. In many cases the development of these catalogues has been not harmonised. This makes it difficult for public administrations, citizens and businesses to have an integrated view on life events, business events and the public services provided within a specific country or region. The ISA² Action “Catalogue of Services” supports an integrated view on existing life events, business events and related public services by:
- Analysing life events and business events and the related public services within the EU, in order to identify challenges and good practices to be shared;
- Building consensus on common ways of representing life events, business events and public services, across borders and across-sectors. This resulted in the creation of the Core Public Service Vocabulary Application Profile or CPSV-AP;
- Developing a number of reusable building blocks for implementing catalogues of services at local, regional, national and European level;
- Supporting the Single Digital Gateway action by researching and providing tools starting from the description of public services to the practical provision of public services; and
- Creating guidelines and practices for the management of portfolios of public services.
The objectives of this action are;
- To analyse the obstacles, benefits and feasibility of developing a catalogue of public services at a national and European level;
- To promote reusable software tools and common data models, and develop new ones if needed, that will facilitate the federation of public services on national and European catalogues;
- To conduct pilots to support the Member States in adopting reusable software tools and a common data model;
- To identify and draw up good practices and guidelines for public service portfolio management.
This presentation gives a quick overview of what the Catalogue of Services is all about, what has been done already and how to access the relevant information.
The Core Public Service Vocabulary Application Profile is a data model that has been developed in the context of a Working Group for describing public services.
The main focus of the CPSV-AP version 1.00 was the description of public services and business events on the Points of Single Contact which each Member State had to implement in the context of the Services Directive (2006/123/EC).
In 2016, the scope of the data model was progressively extended to cover any type of public services. This work focused ultimately on improving and harmonising the provision of information about public services on established eGovernment portals, adopting a user-centric perspective focusing on citizens and businesses.
Version 2.0 has been reviewed by the Working Groups Members, leading to the publication of CPSV-AP v2.1. The update finds its motivation in the experience of implementing version 2.0 of the CPSV-AP by different MSs and stakeholders and consequent requests received from them, such as the addition of the concept of catalogue to cover the metadata of the origin of the sources of those public service descriptions that are collected into a common database (decentralised approach).
CPSV-AP version 2.2 was developed through implementing version 2.1 of the CPSV-AP by different MSs and stakeholders and consequent requests received from them in GitHub, during webinars and the workshop organised in Sofia.
The latest update to CPSVP-AP 2.2.1 in 2019 finds its motivation in the experience of implementing version 2.2 of the CPSV-AP by different MSs and stakeholders and consequent requests received from them in GitHub or during webinars and the workshop organised in Brussels.
The CPSV-AP has been seen as a first step for creating a model for describing public services related to business and life events, to facilitate the set-up of catalogues of services oriented to businesses and citizens. The CPSV-AP has been defined as an Application Profile of the ISA² Core Public Service Vocabulary (CPSV).
A Core Vocabulary is a simplified, reusable and extensible data model that captures the fundamental characteristics of an entity in a context-neutral fashion. Core Vocabularies are the starting point for agreeing on new semantic interoperability assets and defining mappings between existing assets to guarantee a level of cross-domain and cross-border interoperability that can be attained by public administrations.
All the versions of the Core Vocabularies can be downloaded from https://joinup.ec.europa.eu/solution/e-government-core-vocabularies.
An Application Profile is a specification that re-uses terms from one or more base standards, adding more specificity by identifying mandatory, recommended and optional elements to be used for a particular application, as well as recommendations for controlled vocabularies to be used.
Have a look at the leaflet explaining to have further detail of the business need, solution and benefits of using CPSV-AP.
The handling of change requests follows the process described in "Change management release and publication process for structural metadata specifications developed by the ISA² programme".
The approach for the revision and extension of the CPSV-AP is based on the "Process and Methodology for Developing Core Vocabularies".
Below you can find all the practical information on the tools used by the Working Group to collaborate. Please click the links if referred to another page.
- Members of the Working Group: People that are already part of the Working Group thus collaborating with us.
- Conference call system: WebEx is the technology used for the online webinars.
- Public mail archive: The public mail archive (under construction)
- Issue tracker: This is where you can submit issues and comment on the issues that are already logged.
- e-Library: This contains all the documents of the Working Group: the Virtual Meetings agenda and minutes, the use cases, controlled vocabularies, related work and other documents.
- Sign the ISA Contributor Agreement v1.1: This contributor agreement documents the rights granted by contributors to the European Union. We invite all contributors to sign it to allow the EU to release the specification under the ISA Open Metadata Licence v1.1. You need to be a member of this project and logged in if you want to be able to view (and sign) the contributor agreement.
Belgium used the CPSV-AP as a common vocabulary in the context of a pilot to harmonise public services data from different regional sources and centralise them into a common system that can visualised on a user-centric portal.
The region of Flanders in Belgium adopted a translated and slightly updated version of the CPSV-AP as their regional model for describing public services. They are currently in the process of implementing their model in a regional catalogue of public services.
Integrated portfolio management of public services. The Estonian Ministry of Economic Affairs created an extension of the CPSV to address local needs, as well as to cover the public service lifecycle. New classes and properties were introduced to cover information related to security, evaluation and the underlying Web Service(s) supporting the delivery of a public service. The extended CPSV is also the basis for the Estonian framework for the dynamic management of public service portfolios (focused on the evaluation of public services and the governance of their lifecycle).
Estonia also reused the standard data model to develop a metadata harvesting solution based on the CPSV-AP to define a common vocabulary for describing public services in a machine-readable format. In addition, they ran a pilot with Finland for which they used the CPSV-AP and tools to create a cross-border catalogue of public services as well as a user-centric website to visualise the data.
Finland used the CPSV-AP as inspiration to create a national data model. They reused classes and properties of the CPSV-AP and tailored the model to their needs. In addition, they ran a pilot with Estonia for which they used the CPSV-AP and tools to create a cross-border catalogue of public services as well as a user-centric website to visualise the data.
The Region of Epirus in Greece used the CPSV-AP to model a subset of their public services catalogue and used the suggested procedure to turn them into linked data. They required an update of the CPSV-AP spreadsheet using relevant attributes of the CPOV to be able to show the link between a public service and the organisation providing the service.
Ireland used the CPSV-AP as inspiration to create a national data model. It reused classes and properties of the CPSV-AP and tailored the model to their needs.
The Agency of Digitisation in Italy has developed the CPSV-AP_IT, a national data model that extends to CPSV-AP to include country-specific characteristics. They are currently implementing their model in a national catalogue of public services. To do so, they are collecting public services descriptions from different sources across the country and automatically validating the descriptions using an adapted version of the CPSV-AP Validator.
The Autonomous Province of Trento is also using the CPSV-AP to describe public services through a distributed Content Management System (CMS), called ComunWeb, which is used by several local authorities. The CMS shares a common data model that includes the CPSV-AP.
Portugal developed the CPSV-AP-PT, a national data model that adapts the CPSV-AP to include country-specific characteristics. They are currently implementing their model in a national catalogue of public services. In addition, Portugal is working on a pilot with Spain for which they are using the CPSV-AP and tools to create a cross-border catalogue of public services as well as a user-centric website to visualise the data.
Slovakia is working on a national data model based on the CPSV-AP, i.e. the CPSV-AP_SK, to support the mapping of the Slovakian central meta information system of public administration (MetaIS Open Data Portal) to the CPSV-AP.
Spain is working on a pilot with Portugal for which they are using the CPSV-AP and tools to create a cross-border catalogue of public services as well as a user-centric website to visualise the data.
The Netherlands reused certain CPSV-AP tools while running a pilot to develop a simple way of creating public service descriptions matching the Dutch national data model, i.e. Samenwerkende Catalogi. They adapted the public service description editor to allow for the one-time creation of standardised public services descriptions by Public Administrations and allow for the widespread dissemination and reuse of the information at the national and European level.
Finding information about public services more easily
A common data model for describing public services and making it possible to group them logically into business and life events, such as the CPSV-AP, would assist public authorities in providing high-quality descriptions of public services from a user-centric perspective.
Build user-centric catalogues of public services at all levels from regional to a European federated catalogue
The use of a common data model such as the CPSV-AP for describing business and life events, and related public services, enables the flexible exchange and integration of service descriptions between the national/regional authorities and pan-European one-stop-shops.
Manage portfolios of public services
The use of a common data model, such as the CPSV-AP, provides a standardised way of documenting public services and business events for grouping these public services.
Publication of descriptions of business events and related public services
A common data model for business events and public services, such as the CPSV-AP, enables the flexible exchange and integration of the different public service descriptions and facilitates the publication of this information on the point of single access.
Several tools have have been developed in the context of Action 2016.29 Catalogue of Services of the ISA² Programme. These solutions are open-source tools that facilitate creating, validating, harvesting and exchanging public service descriptions that comply with the CPSV-AP. The tools are fully reusable and easily adaptable to, for example, other data models, business contexts, etc.
You can learn more here.
The ISA² action has published several reports on additional technologies that could be useful, together with well-structured vocabularies such as CPSV-AP to create national and cross-border services. All these reports include a section on how these technologies can support the Single Digital Gateway and the role of a standard data model such as CPSV-AP in using efficiently those technologies in the public administration’s context.
Report 1: APIs for CPSV-AP based Catalogue of Services
You can find the report here.
The report looks how public administrations should automate data exchanges using APIs and what important considerations need to be factored in. Furthermore, the possibilities were explored how a common data model such as CPSV-AP makes it possible to gather descriptions of public services with APIs in an interoperable way, i.e. descriptions collected from an API could be crossed and reused together with the descriptions from another API.
Report 2: Architecture for public service chatbots
You can find the report here.
The report explores how citizens and businesses can best interact with public administrations to access info on public services via chatbots. Those chatbots would benefit from making use of machine readable data models. The report includes an analysis of existing public service chatbots and their costs and benefits. It provides a high-level architecture and a detailed analysis of public service chatbots concerning the look, personality, medium, etc. Furthermore, the report shows that a data model such as CPSV-AP can be used as a solid basis for chatbots, providing the links between different information concerning public services.
Report 3: European taxonomy for public services
You can find the report here.
The report identifies how a commonly agreed taxonomy of generic public services could be implemented to help public administrations harmonize their catalogue of services. A key takeaway is that taxonomies should be used in conjunction with machine readable data models like the CPSV-AP: the public services delivered by different organisations will be described in a harmonized way. In this context, a first version of a taxonomy for public services is proposed in the report.
Additional documentation and related links
- 2014-10-14-Presentation for the EUGO Network
- Core Public Service Vocabulary
- ISA² Action 2016.29 - Catalogue of Services
- SEMIC Core Vocabularies
- CPSV-AP Tools
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