Statement: Digital public services enable accountability of public administrations
Rationale:
It is generally accepted that public administrations should be held accountable for what they do. However, accountability is a multi-faceted term encompassing transparency, liability, controllability, responsibility, and responsiveness. Digital public services can provide functionality that supports people and organisations in taking accountability.
Implications:
Public administrations provide digital public services that give access to information about their actions, the results of their actions and the decisions taken in these actions.
Principle Source: Public Administration Review (Yale School of Management)
Principle Source URL: https://onlinelibrary.wiley.com/doi/abs/10.1111/j.1540-6210.2005.00434.x
Scope: Business Agnostic
Category: Digital Public Service Strategy (Public Policy Cycle)
Interoperability Layer: Organisational IoP, Technical IoP