Statement: Where possible, public administrations should seek to streamline and simplify their administrative processes by improving them or eliminating any that do not provide public value.
Rationale:
Administrative simplification means, where possible, streamlining and simplifying administrative processes by improving them or eliminating anything that does not provide public value. Administrative simplification can help businesses and citizens to reduce the administrative burden of complying with EU legislation or national obligations.
Digitisation of public services should take place in accordance with the following concepts:
• digital-by-default, whenever appropriate, so that there is at least one digital channel available for accessing and using a given European public service;
• digital-first which means that priority is given to using public services via digital channels while applying the multi-channel delivery concept and the no-wrong-door policy, i.e. physical and digital channels co-exist.
Implications:
Simplify processes and use digital channels whenever appropriate for the delivery of European public services, to respond promptly and with high quality to users’ requests and reduce the administrative burden on public administrations, businesses and citizens.
Principle Source: Administrative Simplification Underlying Principle (10) of European Interoperability Framework (EIF)
Principle Source URL: https://joinup.ec.europa.eu/collection/nifo-national-interoperability-f…
Scope: Business Agnostic
Category: Digital Public Service Design
Interoperability Layer: Organisational IoP, Technical IoP
PURI: http://data.europa.eu/2sa/elap/administrative-simplification