Recommendation 14

Recommendation 14: Apply a consistent and systematic approach to monitoring the performance of location-based services

Implementation guidance Related information

helpWhy

 

  • Understanding the extent, use and value of location enabled digital public services enables the value of the investment to be determined and also helps target further investments
  • Comparisons with other MS can help in identifying opportunities for re-use and collaboration

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HowHow

 

Agreed list of services for benchmarking

  • Define a list of ‘basic services’ to identify what can be expected to be implemented and measure / benchmark location-enabled digital government development against this list. Use a ‘basic services’ list which addresses all basic digital public services, with a balanced contribution of those involving location information.
  • Align the list of digital public services with those used by other countries to support both national and international performance benchmarking

Regular performance monitoring

  • Apply a regular monitoring approach that looks at both “upstream” and “downstream” aspects of location-enabled digital public services, considering:
    • The available components (technological and non-technological) for enabling the availability and access to location data and services
    • The e-services and processes that have integrated location data and web services
    • The use (take-up) of these location-enabled e-services by public administrations, businesses and citizens
    • The financial and non-financial benefits of using location data and services
  • Use the indicators that are included in the INSPIRE monitoring and reporting obligations, e.g.:
    • Existence, accessibility and conformance of data, metadata and network services
    • Use and benefits of data and network services

Impact-based improvement

  • In identifying and monitoring the benefits of location information, it is important to focus on the benefits of the use and especially the integration of location data and services in (digital government) processes of public administrations, as this is where the benefits are most visible and tangible. The identification of the benefits of integrating location information in processes can be done at different levels. Benefits can be measured: 1) of one single location-enabled service that is provided in the process (in comparison with a traditional service) to support a G2C, G2B and/or G2G interactions, 2) of the entire location-enabled processes (in comparison with the traditional processes), or 3) of several processes within a policy action or policy domain. Moreover, it is important to look, not only at the benefits for government, but also to take into account the benefits for citizens, businesses and other parties and even broader socio-economic benefits.
  • Use the regular monitoring of “upstream” (i.e. production and dissemination) and “downstream” (i.e. use) aspects of location data and services to obtain a good understanding of return on investment across the public sector.
  • Use the information to fund improvements in particular location data or services and to prioritise investment across the governmental portfolio.
  • Use a common maturity assessment method across EU Member States and benchmark the performance measurement with other MS to understand the relative degree of maturity and identify where good models may be found for future service improvements.

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helpChallenges

  • Tendency of monitoring and benchmarking in the context of digital government to focus on the main upstream activities of the value chain (readiness and availability), while the downstream elements (use and impact) are neglected because of the difficulty of finding this information
  • Indicators can sometimes be difficult to measure, with information provided too vague, general or abstract. Involve professional investment analysts to validate indicators

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helpBest Practices

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Bar chart dark blue 32LIFO Monitoring

The Location Information Framework Observatory (LIFO) monitors the implementation of EULF Blueprint recommendations in European countries. Read about the implementation of Recommendation 14 in the LIFO Country Factsheets or the LIFO European State of Play Report. Explore the results for selected countries at LIFO Interactive Dashboards -  Recommendations.

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PuzzleRelated Frameworks: European Interoperability Framework (EIF)

EIF Pillars Recommendations
Underlying Principle 12: Assessment of effectiveness and efficiency Recommendation 19: Evaluate the effectiveness and efficiency of different interoperability solutions and technological options considering user needs, proportionality and balance between costs and benefits.

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PuzzleRelated Frameworks: UN-GGIM Integrated Geospatial Information Framework (IGIF)

Strategic Pathway 1: Governance and Institutions

Documentation Elements

Implementation Guide

Appendices

Leadership

Value Proposition

 

Actions Tools
3. Setting Direction  
Strategic Alignment Study APP1.2: Strategic Alignment Template
Geospatial Information Management Strategy

APP1.3: Guidance for Mission, Vision and Goals Statements

Future trends in geospatial information management: the five to ten year vision (third edition)

Global Statistical Geospatial Framework

Framework for Effective Land Administration

Strategic Framework on Geospatial Information and Services for Disasters

COVID-19: Ready to Respond - The role of the Geospatial Community in Responding to COVID-19

4. Creating a Plan of Action  
Change Strategy  
Country-level Action Plan APP1.4: Country-level Action Plan Template
5. Tracking Success  
Monitoring and Evaluation APP1.5: Monitoring and Evaluation Template
Success Indicators APP1.6: Success Indicators
6. Deriving Value  
Value Proposition

FIG1.6: Value Proposition Canvas

Strategic Pathway 2: Policy and Legal

Documentation Elements

Implementation Guide

Appendices

Governance and Accountability

Actions Tools
4. Future Proofing  
Future Proofing  
6. Delivering Compliance  
Impact Assessment  

 

Strategic Pathway 3: Financial

Documentation Elements

Implementation Guide

Appendices

Business Model

Investment

Benefits Realisation

Actions Tools
2. Situational Assessment  
Current Business Model APP3.4: Example of a Business Model Canvas
3. Financial Plan  
Desired Business Model APP3.5: Developing a Business Model - Some Considerations
4. Case for Investment  
Socio-Economic Impact Assessment APP3.7: Socio-Economic Impact Assessment Approach
Business Case APP3.8: Components of a Business Case
6. Deriving Value  
Benefits Realisation  
Communicate Benefits  

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Marker Small 2ELISE Resources

Type Resource Date
Study Digital Platform for Public Services 2018
Study The Role of spatial data infrastructures in the digital government transformation of public administrations: See impact section which gathers indicators concerning the breadth of  usage of the SDI and the benefits derived, as well as the cross-border perspective. 2019
Webinar The Role of Geospatial for Digital Government Transformation 2019
Webinar The Role of Spatial Data Infrastructures for Digital Government Transformation   2019
Webinar Evolution of the access to spatial data for environmental purposes – Study presentation 2021

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helpFurther Reading

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Version: EULF Blueprint v5 (draft)